RETURNS/ EXCHANGES/ REPAIRS
What is your return policy?
Items may be returned within 7 days of receipt, in the original, unused condition. You must first email us to obtain a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.
Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are available on special, reserve or custom orders (change of pearl color, adding extension, personalized jewelry and engrave jewelry). Also, NO RETURN on jewelry pieces purchased in multiply quantities – we can not accept returns or exchanges as we spend enormous amount of time to create the jewelry just the way you wanted them to be. If you are planning to purchase multiply necklaces, earrings, or jewelry set for your bridesmaid – we would suggest to order one piece first to see if you like the jewelry.
What if I want to exchange my item?
Exchanges are handled just like returns. Please notify us upon receipt if you would like to exchange your item. We’ll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we’ll ship the new item. Please note, shipping fees are not refundable on exchange items.
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio.
What if my item needs to be repaired?
We hope you’ll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case! ❤
Additional Policies and FAQs
Can I buy a single earring to replace the one I’ve lost?
This one we hear occasionally and we certainly want to help if we can. If possible we will replace a single earring, for half the original price of the pair. Please email us and we will follow-up with you. In some cases you may need to send us your one earring so that we can match the gemstone. Please note, as our merchandise changes often, we may not be able to find a stone that matches your earring and thus it is possible we may not be able to sell you a replacement. We do apologize in advance if this is the case.
What if I want to change an item or place a special order?
We aim to please. Many of our items can be adjusted in length at no additional charge. Most items are also available in sterling silver, 14kt gold fill, 14kt gold and 18kt gold. With respect to earrings, on most styles you can choose to have your earrings hang on leaver backs (which close behind the ear), clip on, ear posts or on ear wires. Please see our section “Customize” for more information.
Special orders are for items not offered on our website. We maintain an extensive stock of gemstones, components and sterling/ gold wires. If you would like to have a piece specially made please contact us.